topic Re: Contract and device termination in Contracts & Billing

Contract and device termination

Staffordc — Fri, 27 Sep 2024 16:03:51 GMT

Hi, does anyone know if I can cancel my contract and go to another provider but keep my device plan with EE?

thanks!

Claire

Re: Contract and device termination

XRaySpeX — Fri, 27 Sep 2024 16:24:09 GMT

@Staffordc : If you are outside your min term, you could port your no. to another network. This will auto cancel your EE contract. So there'll be no plan to keep.

Re: Contract and device termination

Staffordc — Fri, 27 Sep 2024 16:31:22 GMT

Hi, thanks for this. I have a device plan too at a separate cost so would want to keep this with EE. Think this is possible?

Re: Contract and device termination

XRaySpeX — Fri, 27 Sep 2024 16:39:38 GMT

Yes, your device plan is a separate contract on the flex pay scheme. You'd keep that until it matures.

Re: Contract and device termination

Staffordc — Fri, 27 Sep 2024 18:09:10 GMT

Thank you!

Re: Contract and device termination

Chris_B — Fri, 27 Sep 2024 18:13:32 GMT

@Staffordc You need to of completed your air time tariff in order to continue paying for the device tariff. If you’ve not completed the air tariff and you terminate you’ll be required to pay off the remaining term of the device contract also.

Re: Contract and device termination

Staffordc — Fri, 27 Sep 2024 20:30:18 GMT

What’s an air time tariff?

Re: Contract and device termination

XRaySpeX — Fri, 27 Sep 2024 20:33:15 GMT

The plan of allowances for data, mins & texts that is associated with your SIM. It is additional to your device plan.