topic Contacting EE is impossible. in Contracts & Billing

Contacting EE is impossible.

mark1864 — Fri, 27 Sep 2024 16:16:33 GMT

sat on hold to EE for god knows how long trying to get a hold of someone from customer support to enquire about the phone contract and bill ive been put onto. As it has changed dramatically from what i was told on the messager service would be a fixed contract after the inital 6 months at half price.

is there any way for me to lodge a complaint or find out who to contact correctly to not sit on hold for half a day for absolutely no one to answer by the end of it. i have been a customer since 2022 and quite franky regret changing to EE

Re: Contacting EE is impossible.

XRaySpeX — Fri, 27 Sep 2024 16:16:56 GMT

@mark1864 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Contacting EE is impossible.

mark1864 — Fri, 27 Sep 2024 16:23:12 GMT

thank you very much for the reply, any idea how to contact the customer support in a more appropriate fassion so as im not spending hours waiting on the phone

Re: Contacting EE is impossible.

XRaySpeX — Fri, 27 Sep 2024 16:26:21 GMT

You could try Live Chat. If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Re: Contacting EE is impossible.

bristolian — Fri, 27 Sep 2024 16:28:58 GMT

@mark1864 wrote:

As it has changed dramatically from what i was told on the messager service would be a fixed contract after the inital 6 months at half price.

Who advised you of this? Do you have a screenshot of this message service, whoever it's from?

Re: Contacting EE is impossible.

mark1864 — Fri, 27 Sep 2024 16:31:54 GMT

advised me of it? a person called prince from the EE live chat system when my first EE contract hit exorborant prices. No i dont have a screen shot from a live chat a year ago.