topic Contract cancellation in Contracts & Billing

Contract cancellation

kevin111 — Fri, 27 Sep 2024 13:22:00 GMT

I have been made an extra sim card contract by the EE store and have been charged the unknown sim card every month,

I asked the EE store staff, and they said when they submitted the cancellation, it was rejected.

It has been changed me 5 months.

Re: Contract cancellation

Chris_B — Fri, 27 Sep 2024 13:34:42 GMT

@kevin111 Every contract that is taken out has your agreement for it.
If this was a store sale then only the store can sort this via the store manager as that was the point of sale.

Re: Contract cancellation

XRaySpeX — Fri, 27 Sep 2024 16:01:49 GMT

You can't cancel a contract made instore.