topic Re: Reached credit limit in Contracts & Billing

Reached credit limit

BeardOne — Thu, 26 Sep 2024 22:39:04 GMT

I can't call or text. I can receive but not send. I tried calling friends and tried calling 150 and each time I get an automated message saying I've reached my credit limit. My bills are paid. Still relatively new to the network and I can't get hold of anyone to sort this. I'm having to use my neighbours wifi to even post this. I also didn't select a spend cap when I set this up. I had the same issue when I first received the phone prior to porting my number over. The number ported about a month ago and I've no problems since.

Re: Reached credit limit

Ali_A — Fri, 27 Sep 2024 07:59:23 GMT

Hi @BeardOne

Welcome to the EE Community

We don't have access to accounts here in the community forum. If you contact Customer Service team on 07953966150 from any other phone one of the guides can check the account details and credit limit for you Contact Us | Help & Support | EE

Ali

Re: Reached credit limit

bristolian — Fri, 27 Sep 2024 08:03:22 GMT

Out of interest, can you call 080x (free call) numbers?