topic Re: Unable to view the billing via EE portal in Contracts & Billing

Unable to view the billing via EE portal

BeverlySoh — Thu, 26 Sep 2024 00:33:12 GMT

My company has set up an EE mobile line for our staff in the UK. Since we are based overseas, I'm having trouble downloading the EE app on my phone. Could you assist me in accessing the billing information through the online portal?

Re: Unable to view the billing via EE portal

Leanne_T — Thu, 26 Sep 2024 08:09:51 GMT

Morning @BeverlySoh

Thanks for coming to the community 🙂

You can register for an EE account online on the EE Business account login page and select register. Once you have entered your details you would select user if this is a company account.

Thanks.

Leanne.

Re: Unable to view the billing via EE portal

BeverlySoh — Thu, 26 Sep 2024 09:36:52 GMT

I set up a login account on the EE online portal and attempted to connect my staff account to it. When I input my staff phone number, the system prompts me for a 4-digit passcode. After entering the passcode, I received a message saying, "We could not find any products using the mobile number 0XXXXX22899." I would really appreciate your help with this issue.

Re: Unable to view the billing via EE portal

Leanne_T — Thu, 26 Sep 2024 09:56:16 GMT

Hi @BeverlySoh

If you receive an error message you would need to speak your company to see if this has been set up already for you and can help you further 🙂

Leanne.

Re: Unable to view the billing via EE portal

BeverlySoh — Fri, 27 Sep 2024 09:12:16 GMT

This phone number was originally linked to my personal staff account. We successfully transitioned that account to a business account, but the company never actually set up the business account via EE online portal. I work in the finance team and am located outside the UK. I used my corporate email to create an account. Now, I would like to connect my staff phone number to my login account. I'm uncertain if I'm following the correct procedure.

Re: Unable to view the billing via EE portal

Leanne_T — Fri, 27 Sep 2024 10:03:20 GMT

Hi @BeverlySoh

If this is available for the corporate account you have, you can find details on getting set up in our How to register for a My EE account page.

Leanne.