topic Re: Contract with two people on. in Contracts & Billing

Contract with two people on.

Perryman777 — Wed, 25 Sep 2024 10:00:28 GMT

Contract due to expire soon. My partner and I have split and he has upgraded his phone owning money to EE(loan) before his contract came to an end without telling me. I am the owner of the contract. How can I cancel his as we are no longer together and I have a feeling I will have to pay for him for the new phone and contract. HELP

Re: Contract with two people on.

bristolian — Wed, 25 Sep 2024 10:06:03 GMT

Ultimately it's the account holder who is responsible for payments and fulfilling the minimum-term obligations.

It sounds like you're reporting that an unauthorised end user has agreed a new FlexPay/device contract without your knowledge - is that correct? That's technically fraud if so.

You need to report this to EE-CS in the first instance, they have access to your individual account which this forum doesn't. A police report might also be in order, if you are confident that a criminal offence has been committed, but more importantly depending on relations between you & your ex-partner.

Re: Contract with two people on.

Perryman777 — Wed, 25 Sep 2024 10:22:22 GMT

He accessed the account with the pin and ordered £1000 mobile phone.

Re: Contract with two people on.

Chris_B — Wed, 25 Sep 2024 10:47:23 GMT

@Perryman777 If it’s your account and you didn’t give authorisation for this then that’s fraud. Read @bristolian advice on this.