topic Re: I have a group of credit notes on my account. in Contracts & Billing

I have a group of credit notes on my account.

mgarywalsh — Mon, 23 Sep 2024 15:37:47 GMT

How do I use the credit notes against my bill... or does it happen automatically?

Katie_B — Mon, 23 Sep 2024 16:51:16 GMT

If you have credit on your account this will automatically be used against your bill.

Katie 🙂

mgarywalsh — Tue, 24 Sep 2024 14:39:41 GMT

So, why do they give me physical "credit notes" to download.. ? Why not just amend the entries on the account?

Katie_B — Tue, 24 Sep 2024 14:47:43 GMT

I'm not sure why this would be.

Usually a credit is used against future bills till the credit has been used up.

Is this for an EE account or a BT account?

Katie

mgarywalsh — Tue, 24 Sep 2024 15:37:47 GMT

Katie_B — Tue, 24 Sep 2024 15:44:10 GMT

If you get in touch our customer care team will be able to see why you have been sent credit notes @mgarywalsh.

Katie