topic Re: Upgrade in Contracts & Billing

Upgrade

Cf800 — Tue, 24 Sep 2024 08:53:48 GMT

Upgraded my phone from pay monthly to sim only and wondering how long it takes to activate. Payed to upgrade early and charge shows as pending transaction on my back account but I’ve not received any confirmation email or message and my EE profile still shows my pay monthly plan.
It’s been less than 24 hrs at the moment but I’m sure it was almost instant the last time I upgraded? Thanks

Re: Upgrade

Michael_D — Tue, 24 Sep 2024 11:27:52 GMT

Hi @Cf800

Welcome to the community.

If you are moving from a pay monthly contract to a SIM Only plan, it would usually only take effect at the end of the contract.

Did you renew and pay online or was it over the phone with our upgrades team?

Michael

Re: Upgrade

Cf800 — Tue, 24 Sep 2024 13:58:08 GMT

Hi, I sorted everything and paid online. Why pay £160+ to upgrade early if the new plan doesn’t start until January when my old one expires ?

Re: Upgrade

Leanne_T — Tue, 24 Sep 2024 14:53:40 GMT

Hi @Cf800

Thanks for coming back to us.

If you paid an early upgrade fee to upgrade to SIM Only, please give us a call and the team will have a look into this for you 🙂

Leanne.