topic Re: Can't Set Up New Direct Debit - Blocked in Contracts & Billing

Can't Set Up New Direct Debit - Blocked

Tiggercoco — Mon, 23 Sep 2024 20:03:52 GMT

First EE didn't collect my direct debit and warned I faced a charge.

I phoned them and the gentleman I spoke to sound very stoned and couldn't care less, was of no help.

I cancelled my DD and paid by card.

Now the site refuses on three different browsers to let me set up a new direct debit.

What is wrong with EE?...I have no complaint with the speed or reliability of service but their web site and customer service is appaling.

Re: Can't Set Up New Direct Debit - Blocked

Chris_B — Mon, 23 Sep 2024 20:15:14 GMT

@Tiggercoco Have you tried clearing the browser history and cookies ? My.BT.com works for me from my phone.

Re: Can't Set Up New Direct Debit - Blocked

Tiggercoco — Mon, 23 Sep 2024 20:25:46 GMT

Tried again with an inprivate session and get the same error

"This content is blocked. Contact the site owner to fix the issue."

Have tried on Edge/Chrome and Opera on two laptops.

Yep BT.com is up but something on the EE website is blocking the ability to set up a DD.

Will phone again tomorrow and hopefully get through to someone more competent.

Re: Can't Set Up New Direct Debit - Blocked

Tiggercoco — Mon, 23 Sep 2024 20:53:27 GMT

Crickey EE are still experiencing a high volume of calls even though they are closed!

Re: Can't Set Up New Direct Debit - Blocked

XRaySpeX — Mon, 23 Sep 2024 22:46:57 GMT

@Tiggercoco : If you're with EE it's no good trying to set up a DD on BT.

You can change your bank details in your EE a/c under Bills & Payments > Manage Direct Debit.

Re: Can't Set Up New Direct Debit - Blocked

Tiggercoco — Tue, 24 Sep 2024 07:49:28 GMT

"If you're with EE it's no good trying to set up a DD on BT"

I guess you don't realise BT and EE are intrinsically linked....I am trying to set up the DD on the EE website but getting a message that mentions BT.

Re: Can't Set Up New Direct Debit - Blocked

XRaySpeX — Tue, 24 Sep 2024 11:46:44 GMT

Yes, linked in that they both belong to the BT Group but still separate providers.

Re: Can't Set Up New Direct Debit - Blocked

Profile closed — Thu, 31 Oct 2024 08:55:20 GMT

Still happening. Bit rubbish to be honest...

I guess most people never had to change direct debit, but if you need to set up a new one it doesn't work

Tried everything - Chrome, Edge, and Firefox.

Firefox gives a different error:

Please wait, refreshing this page may cause a duplicated request...
Completion of your request
There may be a problem automatically progressing to the next screen.
Please click the button below to continue

Clicking does nothing...

Re: Can't Set Up New Direct Debit - Blocked

Profile closed — Thu, 31 Oct 2024 09:23:04 GMT

I wish there was an 'Unhelpful' button. Way to miss the issue people have when trying to set up a Direct Debit on the EE site

Re: Can't Set Up New Direct Debit - Blocked

XRaySpeX — Thu, 31 Oct 2024 09:36:48 GMT

@Profile closed : You can change your bank details in your EE a/c under Bills & Payments > Manage Direct Debit.

Re: Can't Set Up New Direct Debit - Blocked

Profile closed — Thu, 31 Oct 2024 09:41:36 GMT

Do you post absolutely useless stuff just wind people up? Where else do you think people are trying to manage their Direct Debit exactly?

Re: Can't Set Up New Direct Debit - Blocked

Tiggercoco — Thu, 31 Oct 2024 09:58:53 GMT

So in the end I phoned them and there was an automated option to set up a DD using the buttons on your phone...which did work.

Clearly though an issue with the website.

Re: Can't Set Up New Direct Debit - Blocked

Profile closed — Thu, 31 Oct 2024 10:18:26 GMT

Cheers will have to do that I guess... at least the automated way means it'll be a bit quicker.

Strange they've not bothered to fix the site though for a year+