topic Re: Terminating my contract and plan at the end of my 2 year contract in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444901#M92406 <P>You need to <STRONG>upgrade</STRONG> to a SIM only contract. You can do so from your EE a/c's Upgrade Now.</P> Mon, 23 Sep 2024 22:38:26 GMT XRaySpeX 2024-09-23T22:38:26Z Terminating my contract and plan at the end of my 2 year contract https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444881#M92403 <P>I don’t want a new handset and just want to get a sim only deal with the basics. Anyone else have this?</P> Mon, 23 Sep 2024 21:15:35 GMT https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444881#M92403 Nicbirmingham 2024-09-23T21:15:35Z Re: Terminating my contract and plan at the end of my 2 year contract https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444887#M92404 <P>Hi,</P><P>obviously you need to call to 150 because they can’t do that here (so o don’t know what is point of having “support team”). There is no chat as well so only way is to call them. But good luck with that, last couple of days I was trying to reach them about my order and delivery - no luck, app is useless like this forum. So o think is better to go somewhere else. (EE 11 years in a row the best network in UK - for sure not for customer service - is pathetic).&nbsp;<BR /><BR /></P><P>so anyway good luck.&nbsp;</P> Mon, 23 Sep 2024 21:30:01 GMT https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444887#M92404 tomi676 2024-09-23T21:30:01Z Re: Terminating my contract and plan at the end of my 2 year contract https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444889#M92405 Thank you. Sorry you’re having no joy. Will definitely take your advice and call 150 rather than get nowhere on chat or messages!<BR /><BR />Nichola Birmingham Mon, 23 Sep 2024 21:35:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444889#M92405 Nicbirmingham 2024-09-23T21:35:14Z Re: Terminating my contract and plan at the end of my 2 year contract https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444901#M92406 <P>You need to <STRONG>upgrade</STRONG> to a SIM only contract. You can do so from your EE a/c's Upgrade Now.</P> Mon, 23 Sep 2024 22:38:26 GMT https://community.ee.co.uk/t5/Contracts-Billing/Terminating-my-contract-and-plan-at-the-end-of-my-2-year/m-p/1444901#M92406 XRaySpeX 2024-09-23T22:38:26Z