2 year contract paid and still haven’t been refunded for this “security deposit”

Twain787 — Mon, 23 Sep 2024 13:46:53 GMT

I’ve phoned ee customer service twice about this and I’m still yet to be refunded for this security deposit I had to pay at the start of my contract. It was a £100 upfront deposit when I bought the phone on top of the upfront cost. Was told I would be refunded in 6 months max and it has now been over 24 months and still nothing. This is pretty ridiculous considering this deposit wasn’t even mentioned until after I ordered the phone so I’m disgusted with this to be honest. Will be looking for other carriers

Re: 2 year contract paid and still haven’t been refunded for this “security deposit”

Katie_B — Mon, 23 Sep 2024 16:48:55 GMT

Hello @Twain787.

Welcome to the EE Community.

I am sorry to hear your deposit is not yet back with you.

Please give us a call so our customer care team can look into this for you.

Katie

topic Re: 2 year contract paid and still haven’t been refunded for this “security deposit” in Contracts & Billing

2 year contract paid and still haven’t been refunded for this “security deposit”

Re: 2 year contract paid and still haven’t been refunded for this “security deposit”