topic Re: Spend Limit Reached - BUT NO CAP! in Contracts & Billing

Spend Limit Reached - BUT NO CAP!

Jakeevans2022 — Tue, 24 May 2022 15:58:58 GMT

I have been hit with a "Spend Limit Reached" when trying to use the Pay By Phone Bill option on a casino. I have NO spend cap in place - NO Bar in place - i have spoke with 2x customer service assistants who said it's sorted now but its not - I then spoke with Tech who confirmed it should be okay but i'm still seeing the same message pop up.

Re: Spend Limit Reached - BUT NO CAP!

Northerner — Tue, 24 May 2022 16:04:21 GMT

Hi @Jakeevans2022

Maybe it's becase you are using a casino. You must be desperate to use your EE account to pay for gambling. Try looking here for help https://www.gamcare.org.uk/

Thanks

Re: Spend Limit Reached - BUT NO CAP!

XRaySpeX — Tue, 24 May 2022 16:33:53 GMT

@Jakeevans2022 : Charge to Phone Bill is not restricted by EE's Spend Cap. Therefore what you are seeing is the Casino's own limit on your spending there. Such limits are in place generally to protect users' gambling.

Re: Spend Limit Reached - BUT NO CAP!

Roxsy — Mon, 23 Sep 2024 12:04:05 GMT

Happen to me the same.

Re: Spend Limit Reached - BUT NO CAP!

Leanne_T — Mon, 23 Sep 2024 13:51:14 GMT

Hi @Roxsy

Thanks for coming here 🙂

Do you have a pay monthly account?

Have you received a message to let you know the spend cap has been reached?

Leanne.

Re: Spend Limit Reached - BUT NO CAP!

Roxsy — Mon, 23 Sep 2024 14:26:14 GMT

Yes but I contact my company and tell me my spend cap is available

Re: Spend Limit Reached - BUT NO CAP!

Leanne_T — Mon, 23 Sep 2024 14:38:14 GMT

Hi @Roxsy

Is this a business contract you have through your employer?

Leanne 🙂