topic Re: EE. Promised me Roaming would be added but they never added it then expect me t in Contracts & Billing

EE. Promised me Roaming would be added but they never added it then expect me t

Casper1356 — Sun, 22 Sep 2024 22:59:13 GMT

I will Not pay for Roaming charges when you promised to add them when I renewed my contract !
Go ahead and switch off my service cause you’ll be doing me a favor ! I no longer want to be a customer of EE.

Re: EE. Promised me Roaming would be added but they never added it then expect me t

Casper1356 — Sun, 22 Sep 2024 23:02:30 GMT

Roaming not added to my contract and now they have the cheek to charge me for their mistake !! I don’t think so !

Re: EE. Promised me Roaming would be added but they never added it then expect me t

Linzi_H — Mon, 23 Sep 2024 07:13:00 GMT

Hi @Casper1356

I know it can come as quite a shock if your bill is higher than what you were expecting it to be.

Please contact us directly; our team will gladly review any charges and work out the best next steps.

Thanks so much,

Linzi

Re: EE. Promised me Roaming would be added but they never added it then expect me t

Casper1356 — Mon, 23 Sep 2024 09:20:14 GMT

I went into store 3 times ! Spoke on phone also but EE will not listen

Sent from Yahoo Mail for iPhone

Re: EE. Promised me Roaming would be added but they never added it then expect me t

Casper1356 — Mon, 23 Sep 2024 09:26:49 GMT

EE don’t listen and don’t care about their customers ! You have breached my contract so therefore I am not bound to it by law

Re: EE. Promised me Roaming would be added but they never added it then expect me t

Linzi_H — Mon, 23 Sep 2024 09:53:09 GMT

I'm disappointed we've left you feeling this way @Casper1356

I think the best next steps would be to raise a complaint with us directly so we can work on supporting you further.

Linzi

Re: EE. Promised me Roaming would be added but they never added it then expect me t

ee_user14 — Mon, 23 Sep 2024 14:31:38 GMT

@Casper1356 wrote:
You have breached my contract so therefore I am not bound to it by law

Which term of your contract do you think EE have breached?

Re: EE. Promised me Roaming would be added but they never added it then expect me t

XRaySpeX — Tue, 24 Sep 2024 01:58:50 GMT

You will be able to roam but you will be charged a daily, weekly or monthly fee for doing so. This fee will enable you to use your UK allowances in the EU & 5 other countries.

What exactly were you promised regarding roaming?