topic Upgrade v New Line in Contracts & Billing

Upgrade v New Line

Alana85 — Mon, 23 Sep 2024 09:05:31 GMT

I’m currently due an upgrade but I’m finding the upgrade costs just now are a bit ridiculous, it’s actually significantly cheaper to add a new line to my account where I can get the same phone/contract for around £15 cheaper a month, seems like such a backwards way to be able to get the best deal possible

Re: Upgrade v New Line

Chris_B — Mon, 23 Sep 2024 09:11:08 GMT

@Alana85 that’s because it’s an additional line on your account and you get a discount for every additional line on your account. if you do decide to go this route and then you remove your main line from your account any discount that you got for the additional line will be removed.

Re: Upgrade v New Line

Alana85 — Mon, 23 Sep 2024 09:15:38 GMT

I have multiple lines on the account so it shouldn’t remove the discount

Re: Upgrade v New Line

Chris_B — Mon, 23 Sep 2024 09:18:34 GMT

@Alana85 It'll remove it from one of them as that will become the main line on the account. You will always have a main line any additional lines get the discount.

Re: Upgrade v New Line

Alana85 — Mon, 23 Sep 2024 09:23:24 GMT

It’s not the main line I’d be scrapping, had that one for 17 years