topic Re: Monthly billing over charge. in Contracts & Billing

Monthly billing over charge.

Toyboy36 — Sat, 21 Sep 2024 17:40:27 GMT

Hey there, am sending this message because l have been overcharged for my monthly payment for my unlimited. I was charged on 10th Sep 2024 for my monthly billing and on 18th Sep 2024 l was charged again. I need to know if there were mistake or why was l charged twice.

Re: Monthly billing over charge.

Toyboy36 — Sat, 21 Sep 2024 17:41:30 GMT

This month l have been over charged for my monthly bill.

Re: Monthly billing over charge.

Chris_B — Sat, 21 Sep 2024 18:33:29 GMT

@Toyboy36 Do you have any out of allowance charges? This will show on bill.

Re: Monthly billing over charge.

Toyboy36 — Mon, 23 Sep 2024 08:28:01 GMT

No I do not have any.

Re: Monthly billing over charge.

Lesley_W — Mon, 23 Sep 2024 09:08:15 GMT

Hi @Toyboy36

Thanks for coming to our community.

If you have been charged twice within the month, this is usually after a bill date change. Have you asked to change the date you pay your bill?

Lesley

Re: Monthly billing over charge.

Toyboy36 — Mon, 23 Sep 2024 09:18:05 GMT

No I haven't ask to change. I usually pay on 10th of each an every month.

Re: Monthly billing over charge.

Lesley_W — Mon, 23 Sep 2024 09:34:53 GMT

Thanks for your reply @Toyboy36

Did the direct debit definitely go out on the 10th? Sometimes if a direct debit is unsuccessful, it will be taken again. If it was unsuccessful, your bank may display this as money going out and then back in after on the same day.

It's worth checking this isn't the case and them contacting our billing team who can check this for you.

Lesley

Re: Monthly billing over charge.

Toyboy36 — Mon, 23 Sep 2024 11:52:14 GMT

Thank you so much. I would also want to change my address

Re: Monthly billing over charge.

Toyboy36 — Mon, 23 Sep 2024 11:57:42 GMT

On 10th its shows the billing went through, then 18th l receive another billing from my bank notification showing bill taken on that same day

Re: Monthly billing over charge.

killyouridols08 — Mon, 23 Sep 2024 12:16:02 GMT

Same amount or different? I have 2 payments, 1 for a Flex-Pay device (Upgrade) and another for my Tariff.