topic Re: I terminated my contract with EE in Contracts & Billing

I terminated my contract with EE

Tnshow — Mon, 23 Sep 2024 05:03:59 GMT

Hello all,my contract with EE expired on the 13th of Sept but EE still removed a full month deduction,how I get my balance please.

Re: I terminated my contract with EE

Northerner — Mon, 23 Sep 2024 05:09:26 GMT

Hi @Tnshow

Did you give EE 30 days notice.

Your contract does not just end, your minimum contract term ends but your contract continues until you give notice to cancel.

Thanks

Re: I terminated my contract with EE

Tnshow — Mon, 23 Sep 2024 05:31:14 GMT

I already informed them and was given a pac code too.I already changed to
another network bit I was surprised £53 was still deducted

Re: I terminated my contract with EE

Chris_B — Mon, 23 Sep 2024 06:31:03 GMT

@Tnshow Did you use the PAC because if you didn’t it is deemed that you don’t want to close the account. If you request a PAC you must use that PAC and you have 30 days from requesting to use it. If you don’t use it before the next bill is produced than you still get billed.

Re: I terminated my contract with EE

Tnshow — Mon, 23 Sep 2024 11:16:14 GMT

Yes,I used the PAC code.

Re: I terminated my contract with EE

Ali_A — Mon, 23 Sep 2024 12:21:54 GMT

@Tnshow

Sorry to see you have left EE.

Which date was your bill generated and which date did your number leave EE?
Also we're you already passed your minimum contract term?

If your bill was generated before your number moved to the new network, it will have still showed a full month in advance as usual.
Once your number has closed/left EE you'll automatically receive another invoice with a backdated adjustment to credit/refund the unused days.

A couple of things to note - the Direct Debit payment is taken out 8 days after the bill is generated.
Do you have any other lines on your account that you may still be billed for?

Ali

Re: I terminated my contract with EE

Tnshow — Wed, 25 Sep 2024 02:50:50 GMT

Thank you for all your responses,please how can I change my home address as
m sure EE will send me a refund since I did all the necessary thing.

I have a new address now,how do I get my refund in case they send a
check.Thank you

Re: I terminated my contract with EE

Chris_B — Wed, 25 Sep 2024 06:53:11 GMT

@Tnshow If you don’t pay by direct debit then you’ll need to call customer support about this, if you do pay by direct debit then the refund will be put back to your bank account

Re: I terminated my contract with EE

Tnshow — Wed, 25 Sep 2024 09:18:50 GMT

That's good then,I paid by direct debit.

Cheers