topic Re: Dreadful customer service in Contracts & Billing

Dreadful customer service

Hollingshurst — Fri, 20 Sep 2024 11:57:47 GMT

Shocking lack of response from EE. Mis-sold contract, promised callback (more than once) that never comes, meanwhile still being overcharged. This is actually theft. Contact would be appreciated from someone who is actually prepared to help.

Re: Dreadful customer service

Chris_B — Fri, 20 Sep 2024 12:22:42 GMT

@Hollingshurst This isn’t customer service it’s a public forum that no account access.

Re: Dreadful customer service

Northerner — Fri, 20 Sep 2024 12:44:32 GMT

Hi @Hollingshurst

You can complain here:

https://business.ee.co.uk/help/make-a-complaint/

Thanks

Re: Dreadful customer service

Christopher_G — Fri, 20 Sep 2024 14:47:49 GMT

Hi @Hollingshurst

Welcome to the community.

I'm sorry to hear that you're not happy with the way your contract was sold. If you fill in the complaints form that @Northerner posted, our complaints team will do their best to help you find a resolution.

Chris

Re: Dreadful customer service

Hollingshurst — Fri, 20 Sep 2024 14:51:05 GMT

Thank you. Didn't realise.

Re: Dreadful customer service

Hollingshurst — Fri, 20 Sep 2024 14:51:22 GMT

Thanks

Re: Dreadful customer service

Hollingshurst — Fri, 20 Sep 2024 14:56:24 GMT

Thank you. Since posting I have managed to speak to an EE adviser - although I had to ring (again). After an hour plus on the call, another call back has been promised for next week, but if it doesn't happen I will use the form.

Re: Dreadful customer service

Lesley_W — Fri, 20 Sep 2024 16:19:27 GMT

Thanks for popping back with an update @Hollingshurst

I do hope that's you sorted but if not, you have the link to the form.

Lesley

Re: Dreadful customer service

Hollingshurst — Fri, 20 Sep 2024 16:22:35 GMT

Thanks Lesley. We have had weeks of this. It's a shambles - and we're still overpaying. So I will be taking it further, yes.