topic Re: What if I can't cancel my contract? in Contracts & Billing

What if I can't cancel my contract?

Jumanly — Fri, 20 Sep 2024 10:18:54 GMT

I have less than 30 days left on my contract and I haven't received any email telling me how to terminate my contract. Every call is busy, need to wait for a long time, but I need to charge high roaming fees abroad. I hope I can solve it online, but there is no way to solve it online. The way to solve it online on the app and website is fake and only makes me call. I don't know what to do.

Re: What if I can't cancel my contract?

Katie_B — Fri, 20 Sep 2024 10:27:50 GMT

Hello @Jumanly.

I am sorry to hear you are looking to cancel your EE contract.

To cancel you will need to speak with our disconnections team who can place your 30 days notice.

Are you abroad at the moment?

If yes, do you have access to Skype?

Katie

Re: What if I can't cancel my contract?

bristolian — Fri, 20 Sep 2024 10:34:13 GMT

You could use obtain a STAC (Service Termination Authority Code) and give this to another network.

https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee

Re: What if I can't cancel my contract?

Jumanly — Fri, 20 Sep 2024 10:38:18 GMT

Yes, I'm abroad. What is Skype?

Thanks for your support.

Re: What if I can't cancel my contract?

Jumanly — Fri, 20 Sep 2024 10:41:22 GMT

I won't be using another carrier since I've left the UK and didn't write about how to get STAC online in this article.

Re: What if I can't cancel my contract?

ee_user14 — Fri, 20 Sep 2024 11:01:52 GMT

@Jumanly wrote:
Yes, I'm abroad. What is Skype?

https://tinyurl.com/nhut762r

Re: What if I can't cancel my contract?

Jumanly — Fri, 20 Sep 2024 11:04:06 GMT

Thank you！

Re: What if I can't cancel my contract?

Jumanly — Fri, 20 Sep 2024 11:08:06 GMT

Can I contact EE via Skype?

Re: What if I can't cancel my contract?

Leanne_T — Fri, 20 Sep 2024 12:30:45 GMT

Hi @Jumanly

Thanks for coming back to us.

You can contact us on 0800 956 6000 and the team will help with the cancellation request.

Thanks 🙂

Leanne.