topic Re: EE bill in Contracts & Billing

EE bill

Kemz01 — Thu, 19 Sep 2024 19:23:24 GMT

Brand new to EE -

Literally signed a contract 2 days ago my old number only just got pulled over to EE. My device monthly cost should be £44.50 and my plan should be £16. Why in heavens name do I have the cost of a tech add on of £51 on my bill when I have barely setup my new phone. This is just a list of issues I have had since signing my contract on Tuesday

Re: EE bill

Northerner — Thu, 19 Sep 2024 19:58:34 GMT

Hi @Kemz01

Did you buy anything else in addition to your handset and tariff.

Thanks

Re: EE bill

Kemz01 — Thu, 19 Sep 2024 20:50:48 GMT

Nothing literally just the handset

Re: EE bill

Chris_S — Fri, 20 Sep 2024 07:19:48 GMT

Thanks for letting us know @Kemz01

I'd like to get some clarity for you about that extra charge, so I'd recommend giving us a call on 150 from your EE phone, then select options 1, 2 then 1 again, then a billing guide will get this looked into for you.

Chris S