https://community.ee.co.uk/t5/Contracts-Billing/Paying-for-a-service-I-cancelled-no-proof/m-p/1441518#M92204 <P>I logged into my account today as my upgrade is due and noticed I am paying for mobile broadband that I cancelled on 8th March at 16:00 (I have a text that says I passed security). The call handler did not make any notes and as it is just over 6 months ago the call recording is now no longer available. I have therefore paid £165 for a service I haven't used and couldn't use as it wasn't fit for purpose hence having to get another provider. As there is no record of the content of the call I haven't a leg to stand on and am not getting any of this money back. I am not very happy. Please do check you direct debits and your bill payments often unlike me who had a multitude of life chaos to deal with or end up significantly out of pocket&nbsp;</P> Thu, 19 Sep 2024 15:01:44 GMT TraceyW2 2024-09-19T15:01:44Z https://community.ee.co.uk/t5/Contracts-Billing/Paying-for-a-service-I-cancelled-no-proof/m-p/1441518#M92204 <P>I logged into my account today as my upgrade is due and noticed I am paying for mobile broadband that I cancelled on 8th March at 16:00 (I have a text that says I passed security). The call handler did not make any notes and as it is just over 6 months ago the call recording is now no longer available. I have therefore paid £165 for a service I haven't used and couldn't use as it wasn't fit for purpose hence having to get another provider. As there is no record of the content of the call I haven't a leg to stand on and am not getting any of this money back. I am not very happy. Please do check you direct debits and your bill payments often unlike me who had a multitude of life chaos to deal with or end up significantly out of pocket&nbsp;</P> Thu, 19 Sep 2024 15:01:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/Paying-for-a-service-I-cancelled-no-proof/m-p/1441518#M92204 TraceyW2 2024-09-19T15:01:44Z https://community.ee.co.uk/t5/Contracts-Billing/Paying-for-a-service-I-cancelled-no-proof/m-p/1441694#M92213 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3017466">@TraceyW2</a></SPAN>&nbsp;<BR /><BR />Welcome to the EE Community.&nbsp;<BR /><BR />It would be worth calling back to Customer Service on 07953 966 150 , as the team may have alternative ways to check the records and verify the termination had been requested to resolve this for you.&nbsp;<BR /><BR />Ali&nbsp;<BR />&nbsp;</P> Thu, 19 Sep 2024 17:56:29 GMT https://community.ee.co.uk/t5/Contracts-Billing/Paying-for-a-service-I-cancelled-no-proof/m-p/1441694#M92213 Ali_A 2024-09-19T17:56:29Z