topic Re: Late payment in Contracts & Billing

Late payment

Sangus17 — Thu, 19 Sep 2024 12:07:00 GMT

Hoping someone can help as I've spent hours on the phone to the call centre without much progress. Does anyone know if a late payment is made within 30 days whether its classed as late with EE. There was an issue with my direct debit and I didn't realise the payment did not go out which I didn't realise. I only knew after I received a text. I then paid immediately. I'm very worried as applying for a mortgage. Some creditors only consider it late if jrs over 30 days...I'm hoping this is the case with EE. Any ideas please?

Re: Late payment

Chris_B — Thu, 19 Sep 2024 12:30:36 GMT

@Sangus17 Any bill that’s not paid on time is classified as a late payment. EE will make 2 attempts at taking the payment if the 2nd one isn’t successful it’s then it’s a late payment and you could incur late payment fees. As you got a text and then paid promptly you should be ok though.

Re: Late payment

Sangus17 — Thu, 19 Sep 2024 12:39:59 GMT

Thanks they didn't attempt to pay it a second time though which is bizarre if they had it would have definitely gone through

Re: Late payment

Leanne_T — Thu, 19 Sep 2024 16:07:59 GMT

Hi @Sangus17

Thanks for coming to the community 🙂

Our Credit Files Explained Help page has information on late payments and when this would affect your credit file.

Hope this helps.

Leanne.

Re: Late payment

Brad07651 — Wed, 12 Nov 2025 22:22:22 GMT

Hey Chris I’m writing to you to ask if i will incur any late fees for my next phone bill as I get paid a day after my current bill is due and will it affect me in any way

thanks

Re: Late payment

Katie_B — Thu, 13 Nov 2025 09:03:31 GMT

Hi @Brad07651.

Welcome to the community.

We have no account access here on the community, so unfortunately we are unable to advise you if you will incur a late payment fee.

I would recommend giving us a call and our customer care team will be happy to look into this.

Katie