topic No Billing in Contracts & Billing

No Billing

Typhoo22 — Tue, 17 Sep 2024 19:32:12 GMT

Transferred from BT to EE over 3 weeks ago. No problem with equipment or operation but.... not a sign of a bill.

BT are still charging me (partly) as if I haven't left, EE aren't charging me at all. BT texted me to say don't contact EE as they know there are problems. What chance will I have to spot the mistakes when someone finally sorts it out? A complete joke that such transfers are allowed to take place when it must be clearly known that the systems can't deal with it.

Anyone know what's going on?

Re: No Billing

Chris_S — Wed, 18 Sep 2024 07:18:05 GMT

Hi @Typhoo22 I'm really sorry to hear about your experience.

When you say you transferred over from BT to EE, did you transfer your number, or did you select to take a new number with EE?

Chris S

Re: No Billing

Typhoo22 — Wed, 18 Sep 2024 07:45:18 GMT

Hi Chris,

Transfer may not be the right word. With my contract end about a month away, I phoned BT to check on renewal or upgrade options. Everything was pretty much left as was (home phone and tv) but broadband upgraded and tv prices renegotiated.

Switching to EE was unplanned but seemed to be part of the renewal process. I think that I have done all that I needed to or was expected of me but I'm checking my account again to see if there are options or actions that I haven't yet taken up. Might there be something like that which has caused the delay?

Typhoo22

Re: No Billing

Chris_S — Wed, 18 Sep 2024 07:52:59 GMT

Oh I see, It's your broadband that you transferred over, thanks for choosing EE 🙂

Did they give you an estimated day for the broadband to transfer over to EE?

Usually if there's any issues, we would contact you to give you an update, have you received any texts or emails from us?

Chris S

Re: No Billing

Typhoo22 — Wed, 18 Sep 2024 08:09:49 GMT

Hi Chris,

Everything's changed over as expected when expected. All working fine from day one. Just the invoicing that's missing. I had a text from "Order Management Team from BT" to tell me that there is a problem and I don't need to contact EE but that was weeks ago with no update on resolution.

Is there some contact point at the aforementioned group to which I could direct enquiries?

Typhoo22

Re: No Billing

Chris_S — Wed, 18 Sep 2024 08:26:43 GMT

Thanks for clarifying @Typhoo22

It's tough to give you an update on the situation without accessing your account, so I'd recommend giving our broadband team a call, so that they can investigate further for you.

To speak to the broadband team, you can call 0800 079 8586 from any device or landline.

Chris S

Re: No Billing

Typhoo22 — Wed, 18 Sep 2024 08:37:16 GMT

Thanks Chris,

I'll give it a go.

Typhoo22

Re: No Billing

Chris_S — Wed, 18 Sep 2024 08:43:08 GMT

Spot on @Typhoo22 They should be able to give you an update, and look at fixing any issues if there are any 🙂

Chris S