topic Re: Charged twice in Contracts & Billing

Charged twice

Doubledogdare — Mon, 16 Sep 2024 11:49:14 GMT

My August bill noted two calls outside my plan, one to the US and one to Ireland. I was charged accordingly.

The estimate for my September bill includes the same two calls (identical times and numbers). Why? I would like them removed from September's bill, please.

Re: Charged twice

XRaySpeX — Mon, 16 Sep 2024 11:55:06 GMT

It's only an estimate! You haven't yet been charged for it. Your Sept. bill should be for what you actually used in the previous billing month.

Re: Charged twice

Leanne_T — Mon, 16 Sep 2024 15:11:02 GMT

Hi @Doubledogdare

Thanks for coming to the community 🙂

Can you text BALANCE to 150 does the reply show the charges are due to be applied to the next bill?

Speak soon.

Leanne.

Re: Charged twice

Doubledogdare — Mon, 16 Sep 2024 17:08:35 GMT

Hi Leanne

Yes, the reply shows exactly that.

It would probably be easier to sort this out before the September bill becomes active (next week) so that's why I got on the case now. Thanks for your reply . . .

Steve

Re: Charged twice

Leanne_T — Mon, 16 Sep 2024 17:11:10 GMT

Thanks for confirming @Doubledogdare

Please call us on 150 and the team will get these charges looked into for you before the bill is produced.

Leanne 🙂

Re: Charged twice

AHarMan2 — Mon, 16 Sep 2024 17:17:03 GMT

Your account may have been moved to real time billing when the calls were made.

This happened to me between 28th Aug and 8th Sept. Its now sorted with CS but I was charged for calls that should have been taken from my allowance.

As a result 01, 07 and 0345 numbers were billed incorrectly adding a massive £224 to my bill. EE is aware of the issue but everyone should check Sept bill for accuracy and ensure they are being charged correctly.

Re: Charged twice

Doubledogdare — Mon, 16 Sep 2024 19:06:34 GMT

Thank you Leanne, I'll do that tomorrow

Re: Charged twice

Doubledogdare — Mon, 16 Sep 2024 19:07:16 GMT

Thank you for the advice - I'll speak to customer service tomorrow.