topic END OF CONTACT in Contracts & Billing

END OF CONTACT

mthestrong — Mon, 16 Sep 2024 13:25:22 GMT

I currently have a mobile from EE on contract until November 2025. My current mobile usage (24 month agreement) ends on 30th October 2024. I pay for the mobile contract and Usage separately. I want to move the mobile usage to a different provider, however a representative from EE states that the 2 are linked and can't be separated. This is at variance from my potentially new SIM provider who states that OFCOM have ruled that these restricted practices are no longer allowed. The potentially new SIM provider said that they had ceased this practice some time ago. Who is right? Advice please

Re: END OF CONTACT

Chris_B — Mon, 16 Sep 2024 13:37:46 GMT

@mthestrong and how long is your device contract for still ? With a flex tariff providing you’ve completed your Airtime tariff you are free to change networks providing you keep paying off your device contract if you took it out over 36 months. You must complete the airtime contract first if you do not you’ll be required to pay off the remaining balance of the device contract if this is a 36 month contract.

Re: END OF CONTACT

XRaySpeX — Mon, 16 Sep 2024 15:23:43 GMT

You may port your no. to your new provider on or after 30 Oct. I should request your PAC from EE a day or 2 beforehand & give it to the new provider.

Re: END OF CONTACT

mthestrong — Mon, 16 Sep 2024 18:54:43 GMT

@Chris-B and @XRaySpeX thanks for the advice much appreciated. I will apply for a PAC a couple of days beforehand.

Re: END OF CONTACT

XRaySpeX — Mon, 16 Sep 2024 18:56:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.