topic Re: Billing question in Contracts & Billing

Billing question

Bazzerdj — Mon, 16 Sep 2024 12:17:28 GMT

Our son’s contract finished on 15th September and he has chosen to have a SIM only contract from that date. We have just had our monthly bill which is £10 higher than normal. Can’t remember if we pay one month in arrears or in advance. There are no extra charges incurred.
It is still showing his old contract details and not the new SIM contract. Any suggestions please?

Re: Billing question

XRaySpeX — Mon, 16 Sep 2024 12:37:38 GMT

You pay mobile phone contracts a month in advance. Has your son upgraded it to a SIM only contract or has he bought a new contract?

Re: Billing question

Bazzerdj — Mon, 16 Sep 2024 14:01:24 GMT

Thanks for your message. He has elected to do a £10 per month sim only contract. What baffles us is that we are being charged for another month of his old contract

Re: Billing question

XRaySpeX — Mon, 16 Sep 2024 14:59:25 GMT

"Do"? Do an upgrade on his existing contract or do buy a separate new contract?