topic Re: Re: Why is there a £2.50 charge per month for itemised billing service? in Contracts & Billing

Re: Why is there a £2.50 charge per month for itemised billing service?

OliverBlack — Tue, 27 Feb 2024 21:20:48 GMT

I have had the same problem. What appalling service to sneak this charge in there without informing us. Very disappointed.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

bristolian — Tue, 27 Feb 2024 22:57:39 GMT

Chargeable itemised billing should only have been added if the account holder specifically requested it. If this is not the case, EE CS have access to your individual account and you should raise this with them.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

JMB972 — Wed, 17 Apr 2024 08:49:27 GMT

I noticed this also - I didn't request it, it is an unfair charge. It surley can't cost EE £2.50 to produce this, it will be done by computer and be automated.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Katie_B — Wed, 17 Apr 2024 09:26:35 GMT

Hello @JMB972.

If you do not wish to have itemised billing on your account please give us a call on 150.

Our customer care team will be able to remove this for you and stop any future charges.

Katie

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

fao_steve — Sun, 30 Jun 2024 07:57:22 GMT

You have not addressed the issue. The issue is not that itemised billing has been added, and that it costs £2.50. This issue is that the adding of itemised billing and its associated cost has been done without a customer's consent. This is deeply concerning.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Chris_B — Sun, 30 Jun 2024 08:16:26 GMT

@fao_steve Then you address this by calling customer services, nothing can be achieved from here as this is a public forum not customer services.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

fao_steve — Sun, 30 Jun 2024 08:54:43 GMT

This forum is not just for customers to resolve issues, it is also for many other aspects of being an EE customer. One of which is to highlight issues for the benefit of other forum users and potentially EE. Would you not agree?

The issue being raised is that EE is applying changes and charges to a customer's account without their knowledge. And correct me if I am wrong, but this is very serious.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Chris_B — Sun, 30 Jun 2024 12:58:10 GMT

@fao_steve And you can do something about it if you was ever to be in this position. If you didn’t request this then you call customer services state you didn’t request it and would like a refund on this charge and request to stop the service. This public forum is to give advice to customers on how to proceed with an issue and perhaps help with that issue. There is no harm in stating on here, but to resolve it quickly then the advice is given on how to proceed with it and nothing will happen over night with the complaint on here. More importantly some customers do require this and not having it on the first bill might be an issue as it can not be backed dated. So it’s a win win or a lose lose when you actually looked at it.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Deedbone — Sat, 14 Sep 2024 16:14:59 GMT

Yeah just noticed they’ve done this too me too. Very underhand as I definitely didn’t ask for it and it wasn’t on last months bill (which was my first with EE)

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Deedbone — Sat, 14 Sep 2024 16:18:04 GMT

Yes but the point is I shouldn’t”t have to contact them as it was added with no request or even contact with EE since I set up my account the month before. And in fact breaches my zero spend cap which was still in place when you added the chatge.

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Chris_B — Sat, 14 Sep 2024 18:13:14 GMT

@Deedbone A spend cap doesn’t stop a itemised billing charge. It’s a recurring charge as listed in the link provided below.

Perhaps you might want to read THIS

Re: Re: Why is there a £2.50 charge per month for itemised billing service?

Deedbone — Sat, 14 Sep 2024 19:56:47 GMT

Cheers Bud

I’ve change my spend cap recently for a trip abroad. My point was my price was set with a zero price cap and then without my consent an extra charge for an itemised bill was added to my account. Which just seems wrong.