topic Re: Annual Price Rise Increase different to advertised amount. in Contracts & Billing

Annual Price Rise Increase different to advertised amount.

Jadespade — Fri, 13 Sep 2024 19:41:21 GMT

I’ve just upgraded to an iPhone 16 Plus, the product page clearly says ‘’Monthly price increases £1.50 for airtime plans on 31 March each year.’’

However when I received my order confirmation email it states -

‘’The monthly price shown will increase each year on 31 March by £4.00, and out of bundle charges will increase by 5%. The cost of other services you take from us may increase or decrease while you are an EE customer.’’

So a £4 increase year on year not £1.50?!

Is anyone else also getting this?

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Fri, 13 Sep 2024 19:48:58 GMT

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Fri, 13 Sep 2024 19:58:59 GMT

But this brand new webpage which was only uploaded at 13:00 today (so not at all out of date) is advertising price changes as £1.50 when actually it’s going to be £4.

Re: Annual Price Rise Increase different to advertised amount.

Plymouthbloke1 — Fri, 13 Sep 2024 21:08:32 GMT

If you’re taking a phone via Flex Pay then the airtime goes up by £1.50. If you take a traditional contract then the plan increases by £4. It roughly balances out to be the same amount.

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Sat, 14 Sep 2024 01:01:20 GMT

Thanks for that, can you tell me where it confirms that? There is no mention of £4 anywhere I can find. https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

thanks.

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Sat, 14 Sep 2024 06:59:37 GMT

Sorry but I don’t think you are correct as look at the pricing example EE gives in relation to the cost increases. They use a 24 month contract as the example which will rise by £1.50, this is from their ‘’About Annual Price Change’’ info page.

Re: Annual Price Rise Increase different to advertised amount.

XRaySpeX — Sat, 14 Sep 2024 12:35:03 GMT

@Jadespade : Where is it you can see this £4 Annual Price Change?

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Sat, 14 Sep 2024 12:20:44 GMT

It’s not mentioned anywhere on the EE site, apparently it’s in the T&C’s (I missed that however) I first noticed it in my order confirmation email. Screen shot of email below.

Re: Annual Price Rise Increase different to advertised amount.

XRaySpeX — Sat, 14 Sep 2024 12:39:26 GMT

What is that order for that totals £67?

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Sat, 14 Sep 2024 12:49:23 GMT

this was my upgrade order.

Re: Annual Price Rise Increase different to advertised amount.

drzia — Sat, 21 Sep 2024 13:40:42 GMT

Any clarification from EE Moderators?

Thank you.

Re: Annual Price Rise Increase different to advertised amount.

Christopher_G — Sun, 22 Sep 2024 08:54:16 GMT

Hi @Jadespade

Flex Pay plans will see an increase of £1.50 every March. This is what you had selected originally on the first screenshot.

Handset Subsidy plans (non-flex pay) will see an increase of £4 every March, which is what you have selected in the second screenshot.

Chris

Re: Annual Price Rise Increase different to advertised amount.

Jadespade — Sun, 22 Sep 2024 09:59:02 GMT

But there is no mention of the £4 anywhere on the website.

infact EE pledge to increase all mobile plans with a handset by £1.50

Basically it’s just entirely misleading sneaky and lies, all which I’ve reported to ofcom.

Re: Annual Price Rise Increase different to advertised amount.

XRaySpeX — Sun, 22 Sep 2024 11:16:31 GMT

@Christopher_G : So EE's policy is to put peeps off non-flex pay!