topic Re: Account with absurd value in Contracts & Billing

Account with absurd value

Genival — Wed, 11 Sep 2024 13:18:55 GMT

Good afternoon!

My account after paying the amount for the cell phone I purchased, the bill continues to be charged a very high amount

Re: Account with absurd value

Northerner — Wed, 11 Sep 2024 13:41:50 GMT

Hi @Genival

You'll need to speak to EE CS on 150 about billing.

Thanks

Re: Account with absurd value

bristolian — Wed, 11 Sep 2024 14:03:20 GMT

EE's traditional plans do not have any concept of "paying off a phone" or splitting any costs, you have one single payment covering all your services. That single payment continues on a rolling basis for at least the duration of your minimum term, but still carries on unless you explicitly make a change.

You can move to a SIM-only plan after your minimum term is completed, or receive a 10% discount after 3months if you remain as you are.

Re: Account with absurd value

Genival — Wed, 11 Sep 2024 21:55:03 GMT

I can do this in an EE store too?

Re: Account with absurd value

XRaySpeX — Wed, 11 Sep 2024 23:29:08 GMT

Do what in store? Be aware that anything you buy instore does not come with any 14-day cooling-off period.

Re: Account with absurd value

Genival — Thu, 12 Sep 2024 22:25:35 GMT

Find out if I can get it in the store so they can reduce the amount I'm
paying.

Re: Account with absurd value

bristolian — Thu, 12 Sep 2024 22:50:41 GMT

You can browse SIM-only plans online, and then change to one either via contacting CS or proceeding via your myEE online account.