topic Re: Re: Why only flex pay in Contracts & Billing

Re: Why only flex pay

GEORGEY6484 — Mon, 17 Jun 2024 20:28:24 GMT

What actually is flex pay?

Re: Re: Why only flex pay

bristolian — Mon, 17 Jun 2024 20:51:44 GMT

FlexPay is the marketing name for EE's newest pay-monthly plans. The airtime plan is contractually separate from your device repayments, and you thus have 2 regular monthly payments.

You can alter the amount of your up-front device payment, in order to increase or reduce the monthly repayments. Once your phone loan is repaid, that contract automatically ceases.

Re: Re: Why only flex pay

Profile closed — Mon, 17 Jun 2024 21:12:06 GMT

Hello @GEORGEY6484

As what @bristolian If you get a Phone on Flex Pay with the Tarriff and pay off the Device plan you still have to pay off the Tariff if you wanted to leave.

Re: Re: Why only flex pay

XRaySpeX — Mon, 17 Jun 2024 22:44:54 GMT

But, @Profile closed , it'll be cheaper once the device is paid off, which didn't happen with EE's traditional contracts.

Re: Re: Why only flex pay

Boy1 — Thu, 12 Sep 2024 18:02:44 GMT

What they don’t tell you is that they give you a 3 year financial contract for the handset and 2 year for the airtime. They send you a nice message to tell you that the handset is covered for the length of the financial contract. If you pay it off early their staff badger you to change your airtime contract. I refused this offer several times until I was assured in writing that the warranty would not be affected as it was just an extension of the airtime agreement. After telling me this the advisor did not put this through and guess what. When I questioned this the new advisor put me on a sim only deal and now I have no warranty.
I have been a customer for more than 25 years but will not be anymore.

Re: Re: Why only flex pay

bristolian — Thu, 12 Sep 2024 18:16:29 GMT

@Boy1 wrote:

What they don’t tell you is that they give you a 3 year financial contract for the handset and 2 year for the airtime.

I've just done a sample purchase of a new FlexPay plan online. The 3year term for the device is made very clear.

Re: Re: Why only flex pay

Boy1 — Thu, 12 Sep 2024 20:35:46 GMT

That is not the point I am making. They don’t tell you what happens when you pay it off early. Read the whole post maybe and then comment. I didn’t buy mine on line it was sold to me over the phone.
They are not up front about a lot of things. I take it you work for them. You don’t know my situation it is with the ombudsman

Re: Re: Why only flex pay

XRaySpeX — Thu, 12 Sep 2024 20:53:08 GMT

@Boy1 : This is a user discussion group. Most of the attendees incl. @bristolian & myself are just ordinary users like yourself, who are trying to help other peer users.

Re: Re: Why only flex pay

bristolian — Thu, 12 Sep 2024 21:31:46 GMT

@Boy1 wrote:

I take it you work for them. You don’t know my situation it is with the ombudsman

You "take" incorrectly, posters on this forum can only base responses on what is posted on here.

Being a financial transaction, this would be regulated by the FCA and have certain requirements.

Whether those requirements have been followed, is for the complaints process - and ultimately the Ombudsman - to decide.