topic Re: Billing in Contracts & Billing

Billing

PDoxey1 — Thu, 12 Sep 2024 17:41:23 GMT

Hi, my contract is £67.50 a month but it's saying my next bill will be £108, why is this? I haven't used any extras etc.

Thanks

Re: Billing

bristolian — Thu, 12 Sep 2024 17:45:48 GMT

I presume "it" refers to your bill breakdown, in which case - have you looked at the bill? That's the best place to find out.

The only obvious thing would be that this is your first bill, in which case it's standard to cover a pro-rata period until your first bill cycle, in addition to the first complete cycle.

Re: Billing

Schockwave — Thu, 12 Sep 2024 17:46:02 GMT

Hello @PDoxey1 ,

Welcome to the community,

Have you done an upgrade, by any chance? If not, then you will have to speak to customer service, as we have no access to accounts and do not know who you are.