topic UNBAR in Contracts & Billing

UNBAR

Winsley94 — Thu, 12 Sep 2024 14:19:35 GMT

Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on

Re: UNBAR

bristolian — Thu, 12 Sep 2024 14:30:29 GMT

@Winsley94 wrote:

Apparently I have a third party Block on my account.

What makes you say this?

Re: UNBAR

Neeta2001 — Fri, 22 Nov 2024 14:34:38 GMT

Were you able to fix this? My number had the bar removed from the beginning and suddenly it started refusing me to use pay by bill and no one can explain it or change it...

Re: UNBAR

Neeta2001 — Fri, 22 Nov 2024 15:47:55 GMT

Did you sorted it out?

Re: UNBAR

Linzi_H — Sat, 23 Nov 2024 09:26:27 GMT

Hi @Neeta2001

Welcome to the community.

Have you been able to use Charge to Bill services before?

What happens exactly when you try and use this service?

How long ago was the bar removed for you to be able to use this?

Linzi

Re: UNBAR

Neeta2001 — Sat, 23 Nov 2024 12:04:05 GMT

Hello.

I was using it since I have my number. First with BT, then after they've combined with EE. Last week I tried to use it after some time and since then I recieveing this message back: "You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 150"

When I sent the text UNBAR to 150, the reply is that I don't have any bar applied on my number...

I talked with the advisor on the live chat, apparently he also removed any bars possibly applied, and that was 2 days ago but still no change at the moment. I don't have any spend cap, or parental control or anything else. Last month I was using it with no issues

Re: UNBAR

Linzi_H — Sat, 23 Nov 2024 12:08:09 GMT

I wonder if there is a bar hiding within the background of your account that needs to be double checked by our team @Neeta2001

I'd suggest calling us so we can run some further checks for you.

Linzi

Re: UNBAR

Wazzafazza50 — Sat, 03 May 2025 22:40:46 GMT

Hi can u take the bar of me phone.

Re: UNBAR

Wazzafazza50 — Sat, 03 May 2025 22:42:09 GMT

Hi have u took ure bar of if so how have done this please.😁

Re: UNBAR

Neeta2001 — Sun, 04 May 2025 01:07:19 GMT

I think it has ended up on call anyways. I tried to sort it out on the hat but every time they've told me they removed every bar it wasn't working. I don't remember what exactly he said but it was ridiculous anyway. Something he said about me reaching some other limit then official limit... Which for me is ridiculous. If monthly limit is £240 I should be able to use £240 not £100 because of the limit no one knows about or hear about at any time before...

Re: UNBAR

Katie_B — Sun, 04 May 2025 08:03:59 GMT

Hello @Wazzafazza50.

Thanks for coming here.

We have no account access here on the community, this means we are unable to confirm if you have a bar on your account.

Have you text UNBAR to 150?

If yes, did you receive an acknowledgement?

Katie