topic Re: Can't get through to anyone to customer service in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436571#M91894 <P>I got straight through, did not have to wait long at all, although sometimes it can take 30 minutes before someone answers, I know as I also checked and was on the phone with EE for 29 minutes in all.</P> Thu, 12 Sep 2024 12:52:30 GMT Schockwave 2024-09-12T12:52:30Z Can't get through to anyone to customer service https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436145#M91825 <P>I have been waiting for over 30 minutes to speak to a customer service representative. Is this normal? My contract ends at the end of this month and I want to cancel my contract since I am accidently paying for 2</P> Wed, 11 Sep 2024 19:01:02 GMT https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436145#M91825 Rumba2 2024-09-11T19:01:02Z Re: Can't get through to anyone to customer service https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436146#M91826 <P>If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.</P> Wed, 11 Sep 2024 19:02:27 GMT https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436146#M91826 XRaySpeX 2024-09-11T19:02:27Z Re: Can't get through to anyone to customer service https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436150#M91831 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3112857">@Rumba2</a>&nbsp;</P> <P>I waited 20 mins and had to confirm I was the bill payer via text I received when waiting, did you receive that same validation?</P> <P>Yes you'll need to wait unfortunately.</P> <P>Thanks&nbsp;</P> Wed, 11 Sep 2024 19:17:10 GMT https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436150#M91831 Northerner 2024-09-11T19:17:10Z Re: Can't get through to anyone to customer service https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436571#M91894 <P>I got straight through, did not have to wait long at all, although sometimes it can take 30 minutes before someone answers, I know as I also checked and was on the phone with EE for 29 minutes in all.</P> Thu, 12 Sep 2024 12:52:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/Can-t-get-through-to-anyone-to-customer-service/m-p/1436571#M91894 Schockwave 2024-09-12T12:52:30Z