topic Acessing bill in Contracts & Billing

Acessing bill

pearl8 — Thu, 12 Sep 2024 09:38:48 GMT

Hi,

I can not access my company bill and download..

page is coming up blank anyone know why???

Re: Acessing bill

Rach_H — Thu, 12 Sep 2024 11:45:24 GMT

Hi @pearl8,

Welcome to the Community!

Are you having this trouble when you log into the EE app, or when you login online?

Rach

Re: Acessing bill

JaySpalding — Tue, 07 Jan 2025 13:21:07 GMT

Been having the same trouble for the past couple of months, can log into the website, if i click billing it just loads the top and bottom banners but nothing in the middle. Tried clearing cache, different browsers, different computers and they all do the same. Looks like a bug on the page as it redirects to the login process a couple of times then loads the half-page.

Is there some trick to get it to load or just my account?

Re: Acessing bill

Rach_H — Tue, 07 Jan 2025 15:45:09 GMT

Hi @JaySpalding,

Welcome to the Community!

We don't want you to have any issues with accessing your bills, so I can appreciate how frustrating this must be. I'd recommend giving our team a call, and they will be able to take a look, and help you get this sorted.

Rach