topic Re: £6.47 charges in Contracts & Billing

£6.47 charges

ChrisN6666 — Thu, 12 Sep 2024 08:36:22 GMT

Hi,

I've been out of contract with EE since June but I'm still getting charged a monthly fee if 6.47. What the f is that all about?

Re: £6.47 charges

bristolian — Thu, 12 Sep 2024 08:49:24 GMT

How is this £6.47 charge described on your monthly bills?

Re: £6.47 charges

ChrisN6666 — Thu, 12 Sep 2024 08:55:03 GMT

EE Limited with a long Payee details starting with Q. No description at all.

Re: £6.47 charges

bristolian — Thu, 12 Sep 2024 08:56:31 GMT

Can you post a screenshot or photo of the entry on your bill?

Re: £6.47 charges

ChrisN6666 — Thu, 12 Sep 2024 09:01:58 GMT

The things is that I don't even have a bill for it, it's just Direct Debited out if my account.

Re: £6.47 charges

ChrisN6666 — Thu, 12 Sep 2024 09:05:56 GMT

I have a Direct Debit set up apparently and it's the official EE icon, same as it was for my monthly phone bill. I've never thought about it until now.

Re: £6.47 charges

killyouridols08 — Thu, 12 Sep 2024 09:49:33 GMT

Device Insurance?

Re: £6.47 charges

bristolian — Thu, 12 Sep 2024 10:32:34 GMT

Have these charges been present for the duration of your minimum term so far?

Re: £6.47 charges

XRaySpeX — Thu, 12 Sep 2024 10:47:31 GMT

What were you being charged before June?

Re: £6.47 charges

XRaySpeX — Thu, 12 Sep 2024 10:49:26 GMT

That description is from your bank a/c transaction. What's the description in your EE bill on your EE a/c?

Re: £6.47 charges

Rach_H — Thu, 12 Sep 2024 11:46:20 GMT

Hi @ChrisN6666,

Welcome to the Community!

Have you cancelled your plan with us, since your contract ended?

Rach