topic Re: Refund for rejected contract in Contracts & Billing

Refund for rejected contract

Priyanka123 — Thu, 12 Sep 2024 08:24:01 GMT

Hi 3 months back I paid 30 pounds for EE contract but they rejected my contract I sent a mail to them still now I didn’t got any refund

Mod edit - Title added

Katie_B — Thu, 12 Sep 2024 07:21:13 GMT

I am sorry to hear you have not received your refund.

Did your contract application get rejected?

Was this an upfront cost?

Katie

Priyanka123 — Thu, 12 Sep 2024 07:44:03 GMT

Yes my contract has been rejected and it’s 30 pounds

Katie_B — Thu, 12 Sep 2024 08:08:31 GMT

Thanks for confirming @Priyanka123.
Did the funds show as pending or did they leave your account?

Pending funds should be released by your bank and back into your account.

Katie

Priyanka123 — Thu, 12 Sep 2024 09:28:37 GMT

No they didn’t send any amount to my account.

Priyanka

Katie_B — Thu, 12 Sep 2024 09:32:14 GMT

I would recommend speaking with our customer care team who can look into this further @Priyanka123.

Please call 0800 956 6000.

Katie