topic Re: Not getting billed in Contracts & Billing

Not getting billed

Amshep1234 — Sun, 08 Sep 2024 19:46:31 GMT

I'm not getting billed for my mobile contact.

Don't want to get caught out with large bill, so would like it sorted ASAP.

Have had lots of problems with EE staff making mistakes with the contract I signed up to. Nothing has gone right from the very beginning.

Re: Not getting billed

Chris_S — Mon, 09 Sep 2024 08:51:44 GMT

Hi @Amshep1234

Do you have a My EE account set up yet? You can view and download your bills from there without any charge.

We offer paper bills which can be sent out in the post, which has a small charge.

W have a dedicated web page which explains how you can view or request your bills, just click this link here: Viewing bills

Chris S

Re: Not getting billed

Amshep1234 — Mon, 09 Sep 2024 09:21:37 GMT

Hi Chris,

It's saying I'm in credit and I definitely shouldn't be.

Very confused.

Anne

Re: Not getting billed

Chris_S — Mon, 09 Sep 2024 09:41:35 GMT

@Amshep1234 That does sound odd, I'm hoping that it's correct and you are in credit.

I'd like one of our billing guides to get this looked into for you, so I'd recommend giving them a call on 150 from your EE phone, then select options 1, 2 then 1 again.

Chris S