topic Re: Brother passed away, not the account holder in Contracts & Billing

Brother passed away, not the account holder

eldenwing — Sun, 08 Sep 2024 18:59:50 GMT

Good evening all,

My mum is in a bit of a dilemma, unfortunately my brother passed away last week & he has a mobile phone on EE. My mum is the account holder as he was autistic so he was unable to set up the contract himself & he just paid her the money each month to her account.

Would my mum be able to cancel the contract he had?

Thank you

Re: Brother passed away, not the account holder

bristolian — Sun, 08 Sep 2024 19:22:55 GMT

Sorry to hear this news.

I'd recommend completing the online form at https://ee.co.uk/help/profile/manage/tell-us-someone-has-died

Although it's not the account holder who's passed away, the bereavement team would be best placed to respond.

Re: Brother passed away, not the account holder

eldenwing — Sun, 08 Sep 2024 19:58:28 GMT

Thank you very much for the response, it’s really appreciated. I will get my mum to contact them.