topic Re: Can't see my Broadband Renewal Deals in Contracts & Billing

Can't see my Broadband Renewal Deals

AllysonC — Wed, 21 Aug 2024 19:41:58 GMT

I'm trying to see my Broadband Renewal Deals but when I click in the app it takes me to 'The Legal Bit' but I can't get any further. Before I call is there anything else I can do. Thanks

Re: Can't see my Broadband Renewal Deals

XRaySpeX — Wed, 21 Aug 2024 20:28:19 GMT

Have you looked in your online MyEE for BB under Change your broadband plan ?

Re: Can't see my Broadband Renewal Deals

moscab1 — Fri, 06 Sep 2024 08:57:23 GMT

I am having the same issue as OP and tried your suggestion.
When I go to Change your broadband plan I am unable to login to my account.
The Log in button seems not working.
However the other Log in button on the top right works but takes me to the OP issue.

Re: Can't see my Broadband Renewal Deals

Debbie_G — Fri, 06 Sep 2024 11:29:32 GMT

Hey @moscab1

Thanks for coming to the community.

Are you trying to log in using the app or on the webpage?

Are you able to try and log in from a different device or browser?

Debbie 🙂

Re: Can't see my Broadband Renewal Deals

moscab1 — Fri, 06 Sep 2024 11:35:54 GMT

Using the app on the iPhone I get same behaviour as Chrome on the laptop.

Using Edge on the laptop I've got a

Sorry, looks like a technical error

Please call us on 0800 956 6000 and we’ll try to get things sorted.

Re: Can't see my Broadband Renewal Deals

Debbie_G — Fri, 06 Sep 2024 12:38:28 GMT

Thanks for getting back to me @moscab1

I'd recommend giving us a call to speak with our guides who will be able to check your account and look into this further.

Debbie 🙂