topic Re: cooling off period in Contracts & Billing

cooling off period

chubbzy — Thu, 05 Sep 2024 22:08:49 GMT

hi so i am in the 2nd day of my new phone but i have changed my mind about the phone and want to change my phone but on a flex payment i am wondering what would happen to my flex pay if i desided to cancel and change my phone to a more simple one as i will be in my 14 day cooling off period for both phone and flex payment

Re: cooling off period

Chris_B — Fri, 06 Sep 2024 07:19:10 GMT

@chubbzy If this was a online or phone sale you just need to call customer service to inform them you don’t want it. A returns package will be sent to you and you just need to try the device. that simple

if this was a store sale you do not have a change of mind cooling of period.

Re: cooling off period

bristolian — Fri, 06 Sep 2024 07:41:47 GMT

The 14day statutory cancellation period does just that - cancel the agreement in its entirety.

You can then re-order what you really want.