topic EE payment in Contracts & Billing

EE payment

Kgrey21 — Thu, 05 Sep 2024 22:54:26 GMT

Hello so I'm really confused about my bill so I started my first bill 1st of July was £31 upfront and £30 for chargers of instalation etc and I paid and I now have a bill from 28th Aug to September 27th and I pay £57.99 but I was told after the installation price it's £30.99 a month why double the price I'm confused if anyone can explain as I hate phoning companies as it's a massive headache I don't have problem paying I just don't want them to accidentally add the previous charge to the bill and I pay without knowing what I've paid extra for if that makes sense thanks in advance

Re: EE payment

Chris_S — Fri, 06 Sep 2024 08:56:55 GMT

Hi @Kgrey21 It's great news that you've recently joined our network.

It's understandable that bills can look a little confusing, so I'd love to get you some help from a guide who can give you a bill breakdown, and explain those charges in detail.

Would I be right in thinking that you've joined us for home line broadband?

Chris S

Re: EE payment

Kgrey21 — Fri, 06 Sep 2024 13:24:57 GMT

Hi Chris

So basically I have broadband that's plugged into my open reach modem I think it's called I'm new to ee so not sure if it's a home line broadband but it's so confusing lol but glad there's friendly staff tho

Kind regards

Kane

Re: EE payment

Christopher_G — Fri, 06 Sep 2024 16:30:23 GMT

Thanks @Kgrey21

I recommend speaking with our Customer Care Guides so they can look at your bill and go through it with you.

Chris