topic Re: Cannot make an online payment in Contracts & Billing

Cannot make an online payment

Skye74 — Wed, 04 Sep 2024 19:16:54 GMT

I have been trying for a few weeks to pay my bill online by debit card. If I use my Monzo card, the money goes out and instantly gets refunded. If I use my HSBC debit card, it goes out and 3 days later gets refunded. I have tried to chat online but it disconnects after an hour or two. I have tried calling but give up being on hold after an hour.

Now my phone has been restricted, my daughter has the phone so cannot stay in touch with me while she is out or at school. I honestly don't now what to do next.

Re: Cannot make an online payment

Profile closed — Wed, 04 Sep 2024 19:21:00 GMT

Hi @Skye74

Welcome to the EE Community,

call freephone 0800 956 6000 select option 2 then option 4.

Thanks

David.

Re: Cannot make an online payment

Skye74 — Wed, 04 Sep 2024 19:28:43 GMT

I've just tried to pay over the phone, system took my debit card number and then said the payment service is unavailable and disconnected me!!

Re: Cannot make an online payment

Leanne_T — Thu, 05 Sep 2024 13:38:44 GMT

Hi @Skye74

Thanks for coming to the community.

Is your account active or has this been cancelled?

Do you have a mobile account?

Leanne.