topic Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold in Contracts & Billing

Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Tue, 03 Sep 2024 22:44:42 GMT

So I pre-ordered the pixel 9 pro fold and had no emails about it, so I contacted the live chat for an update phone was due for release on the 4th September I contacted on 3rd of September for an update, this is what I got, customer service had lied to me telling me I had to wait 14 days till it arrived and then stated he can cancel the order and make a new one with a different phone, I then said I'm not happy and it's ridiculous as I pre-ordered the phone the day it was put up on sale. After 1 minute I get a message back stating the ordered been picked and ready for delivery.

Customer service should not be lying to their customers it's a serious case of mis-selling and I'm sure the FCA won't be happy with this, I've made a formal complaint to EE and depending on their reply I will be taking this further

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

Northerner — Wed, 04 Sep 2024 07:30:05 GMT

Hi @JadeGrandini199

If EE don't have stock they cannot send the device, this is common for shipping delays with new popular devices at launch if stock is low and demand high.

It's not mis selling as you will receive the device just not on on release day, the operator gave you another option. They also haven't sold you anything and you haven't accepted anything.

Keep checking EE order tracking: https://ee.co.uk/s/apps/appsorder/customer/#/listOfOrder

Thanks

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Wed, 04 Sep 2024 08:14:41 GMT

I see you don't read and only ever stick up for this company, they did lie and they are mis-selling, if you read the whole post the guy states after me complaining to him that the device is infact going to arrive when it should of, he lied to me to get a sale

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

chistery — Wed, 04 Sep 2024 08:33:23 GMT

So you were told it would be dispatched within 14 days, and it was, so not a lie.

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Wed, 04 Sep 2024 08:39:07 GMT

🤣 why are yous people sticking up for this company when it's clearly he was telling me it's 14 days for dispatch (when ordering had already been picked) due for delivery the day after I spoke to him, he has stated he will cancel the order and I can place a new order with him. The guy knew exactly what he was doing, putting doubt In my mind so I cancel and order through him so he gets his commission and hits his KPI

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

Xune — Fri, 06 Sep 2024 11:35:14 GMT

It's so they can keep their precious " EE Community Star" badges intact.

You were clearly mis-sold. But I'm not surprised, as it seems a company wide mandate to lead customers on.

They sat on the information that they would not be able to fulfil all their orders. But they kept quiet and allowed the pre-orders to keep rolling in.

And, if not one person in EE knew how many devices they would be getting in then that's even more damming.

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Fri, 06 Sep 2024 11:47:31 GMT

I honestly don't get it, the person told me 14 days for delivery but he will cancel and order me a different phone when I complained back he said it's on its way, it's clearly a lie, he said it to get me panicking and cancel my old order,

It's not just this that's they've lied about now I'm having problems with the trade in, not one person knows what they are doing. On the website it stated you get £624 for trading in your old phone when purchasing the pixel 9 pro fold, but it doesn't work when following the instructions.

They are just full of lies and mis-selling

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

Chris_B — Fri, 06 Sep 2024 11:48:49 GMT

Let’s put this into perspective the device didn’t come out until the fourth and they were enquiring on the third. So basically they jump the gun on trying to get an update on something that hasn’t been dispatched or even released.

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Fri, 06 Sep 2024 12:19:09 GMT

Or more to the fact the phone was due to be delivered on the 4th due to preorder the phone was ordered on the 13th august and had no communication from EE about anything, but guess what? When I asked for an update after the lie it had been dispatched 🫣 another community star

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

killyouridols08 — Fri, 06 Sep 2024 12:35:20 GMT

The "Community Star" Tag living in peoples heads rent-free.

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

Chris_B — Fri, 06 Sep 2024 12:41:38 GMT

as I said jump the gun and couldn’t wait for a update. There is no updates until the device is dispatched. How can there be and when EE have gave updates before dispatch customers complain because it doesn’t give a date of delivery. Order a phone and sit back and relax until it’s delivered, It’s just a phone.

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Fri, 06 Sep 2024 12:57:39 GMT

So because I asked for an update, I get lied to about it? When in fact there was an update he just lied to me telling me 14 days

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

Chris_B — Fri, 06 Sep 2024 13:03:10 GMT

@JadeGrandini199 did you ever think that perhaps the system hadn’t updated for your order so customer services didn’t know ? You are assuming that they must of known because you did get an update after calling.

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Fri, 06 Sep 2024 13:33:05 GMT

I posted exact screenshots of the conversation, I joined chat asked for update they stated 14 days for delivery they can cancel and order a different phone for me, I said I'm not happy then next reply was yes it's been dispatched, the guy knew and wanted to cancel so he can get an upgrade for him self

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

praxus — Fri, 06 Sep 2024 14:27:20 GMT

I'll be interested to hear if you actually got it m8?

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

JadeGrandini199 — Fri, 06 Sep 2024 14:28:41 GMT

I got it the next day after the chat, release day

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

praxus — Fri, 06 Sep 2024 14:34:22 GMT

That's not the issue the issue is EE not telling there customers there will be a delay. I've just called EE because I've heard nothing re my pre ordered pixel 9 pro fold I ordered on 15 August using there free memory upgrade option 512 instead of 256 and have been told it's now on back order 28 days!!! That's bloody awful customer care plain and simple!!!

Re: Lied to by customer service live chat FCA pixel 9 pro fold mis sold

ASHEE24 — Mon, 09 Sep 2024 05:56:20 GMT

I was told mine would be delivered by the 4/9l2024 and wasn't told if there was non in stock I'd have to wait indefinitely. It's a scam another corporation getting away with lying to people to get business. Not to mention every EE customer playing dumb when you try to get answers. £330 down broadband I've changed to is terrible and now I got to wait indefinitely for a phone