topic Bill so high in Contracts & Billing

Bill so high

Lore1111 — Mon, 02 Sep 2024 15:23:24 GMT

My bill is £160 for the past 5 months. Instead of £110 . Why . And no one is answering to the call centre. Online chat not available anymore.

XRaySpeX — Mon, 02 Sep 2024 15:25:27 GMT

Look at the breakdown of your bill to see what you've been charged for.

Lore1111 — Mon, 02 Sep 2024 15:41:01 GMT

Thank you for your reply.

Unfortunately I am not able to get my bill , and no one can help me with this

Northerner — Mon, 02 Sep 2024 17:04:03 GMT

Can you not access your online account or app.

Thanks

Lore1111 — Mon, 02 Sep 2024 17:39:22 GMT

It shows this , for the past 5 months

XRaySpeX — Mon, 02 Sep 2024 17:52:19 GMT

Look at your bill thro' your online EE a/c.

Michael_D — Tue, 03 Sep 2024 08:29:07 GMT

Thanks for coming to the community.

Are you able to login to your account through the website and see your bill there?

If not, you can get in touch with our billing guides, and they can have a look at your bill to see why it is higher, and help with the EE app access.

Michael

Lore1111 — Tue, 03 Sep 2024 09:14:50 GMT

No !

Lore1111 — Tue, 03 Sep 2024 09:16:13 GMT

I can’t see it online either!

Michael_D — Tue, 03 Sep 2024 10:03:16 GMT

Thanks for the screenshot @Lore1111.

At this point it will be best to speak to our billing guides so they can look at the bill charges and the online account for you.

Michael