topic Late payment charge in Contracts & Billing

Late payment charge

Kgmama — Mon, 02 Sep 2024 09:17:54 GMT

Hi we started with EE on 22 July 2024 and all goid had direct debit all set up. However our first direct debit was mysteriously cancelled and according to the message I received it was cancelled by EE , however I immediately contacted you and set up direct debit again. You then have the cheek to charge me a late payment. Who can I take this up with. When I called about you cancelling our direct debit the gentleman could not understand what I was saying. So please advise who I am best to contact.

Re: Late payment charge

Chris_S — Tue, 03 Sep 2024 07:55:09 GMT

Hi @Kgmama I can imagine it's frustrating for your first bill to have a late payment charge.

I'd recommend giving our billing team a call so that a billing guide can take a look into this.

If you're calling from your EE phone, you'd just need to dial 150.

Chris S