topic Re: No service , how to get out of these contracts in Contracts & Billing

No service , how to get out of these contracts

Aaiza — Sat, 31 Aug 2024 15:15:36 GMT

I have EE sim and broadband. I am paying £150 for both monthly . The service is absolutely rubbish. Phone network doesnt work most of the time and same issue with broadband. I have complained many times and nothing gets done to resolve these issues . How can i get out of these contracts without paying any extra fee? I am paying so much for no service.

Re: No service , how to get out of these contracts

XRaySpeX — Sat, 31 Aug 2024 15:19:59 GMT

You can't if you're still within your min. terms.

Re: No service , how to get out of these contracts

Northerner — Sat, 31 Aug 2024 15:22:27 GMT

Hi @Aaiza

Have you escalated your complaint to the ombudsman.

Alternatively you'll need to speak to EE CS on 150 and see what they can do.

What mobile and broadband packages do you have. Have you checked the mobile network checker for your mobile https://ee.co.uk/help/service-status

Thanks

Re: No service , how to get out of these contracts

Chris_B — Sat, 31 Aug 2024 15:23:47 GMT

@Aaiza The phone network doesn’t work most of the time is that in one location or all over ?

Re: No service , how to get out of these contracts

Profile closed — Sat, 31 Aug 2024 15:24:08 GMT

Hello @Aaiza

Little hint for you next time before having a EE Sim contract is get a PAYG Sim from other Networks before committing therefor you will know what type of Signal you will expect to receive.

Re: No service , how to get out of these contracts

Aaiza — Sat, 31 Aug 2024 15:39:43 GMT

Sim card i have All Rounder iP UnI £86 Plus sim for apple watch.
for broadband i have the smart wifi package.

Re: No service , how to get out of these contracts

Aaiza — Sat, 31 Aug 2024 15:42:10 GMT

Different locations . I keep getting txt msgs saying there was an issue in my area that now has been resolved but i am still having problems connecting

Re: No service , how to get out of these contracts

Aaiza — Sat, 31 Aug 2024 15:42:34 GMT

Will keep that in mind

Re: No service , how to get out of these contracts

Chris_B — Sat, 31 Aug 2024 17:44:57 GMT

@Aaiza Are these locations a few miles apart is that at least. Is the Apple Watch when connected to cellular and not connected to the iPhone via Bluetooth having the same issues in these locations. I’s the iPhone always with you when you are wearing the watch ? If it is and you haven’t turned off Bluetooth then the watch isn’t using cellular it’s using the connection to the iPhone via Bluetooth. So if the iPhone has a cellular issue the watch might seem it’s got a connection issue also. I’m trying to find out if it’s a network problem or your iPhone as you say it’s in more than one location.

Have you tried a network reset on the iPhone ?

Re: No service , how to get out of these contracts

Aaiza — Sat, 31 Aug 2024 18:13:32 GMT

I took my phone down to the EE store , they reset the network twice for me. I recently got my current phone. But same issue with previous phone. I have my iphone with me at all times. When phone is not working i dont get notifications on my watch. Yes the locations are a few miles apart.

Re: No service , how to get out of these contracts

bristolian — Sat, 31 Aug 2024 18:18:53 GMT

@Aaiza wrote:

Phone network doesnt work most of the time

Can you be more specific on some of the issues you're having with the mobile network?

Is it a coverage issue? Is it a problem with voice calls? Or a problem with mobile data?

The more info you can give, the better help can potentially be offered.