topic Re: Lost phone claimed in Contracts & Billing

Lost phone claimed

amiash — Sat, 31 Aug 2024 13:09:04 GMT

I made claim 3 weeks ago and every 3-4 days I call to EE [150]insurance for what about my claim they just told me under review and you just keep an eye on your email. Why they taking longer ? And how do I manage without phone? And where can I get satisfactory answer?

Re: Lost phone claimed

Debbie_G — Sat, 31 Aug 2024 13:27:21 GMT

Hey @amiash

Thanks for coming to the community.

I'm sorry to hear your phone has been lost and your claim is ongoing.

For an update on your claim, I'd recommend giving us a call.

Debbie 🙂

Re: Lost phone claimed

amiash — Sat, 31 Aug 2024 13:34:14 GMT

As I mentioned I usually call every 3-4 days and got one answer that under review. So it doesn’t make sense to call again and again for listening same answer. Is there any other contact number where I can get satisfactory answer ?

Re: Lost phone claimed

Debbie_G — Sat, 31 Aug 2024 13:52:21 GMT

Thanks for getting back to me @amiash

I understand you want to get this sorted as soon as possible. Our team over the phone will be able to help get an update on your claim, and if needed they will be able to open a complaint for you.

Debbie 🙂

Re: Lost phone claimed

amiash — Sat, 31 Aug 2024 13:55:32 GMT

Thanks @Debbie_G

I will definitely call as you said.

should I call right now or tomorrow?

Re: Lost phone claimed

Debbie_G — Sat, 31 Aug 2024 14:07:49 GMT

Thank you @amiash

Our guides are available over the weekend, get in touch when you can and they will be able to get this sorted for you and get you an update.

Let me know how you get on.

Debbie 🙂

Re: Lost phone claimed

amiash — Sat, 31 Aug 2024 14:14:51 GMT

Thanks @Debbie_G

i just spoke with and explained everything and got the positive conclusion.

Thank you again @Debbie_G for your kind help.

have nice day.

Re: Lost phone claimed

Debbie_G — Sat, 31 Aug 2024 14:21:42 GMT

That's brilliant @amiash 🙂

Thank you for getting back to me, I'm happy to hear you've been able to get this sorted.

Have a great weekend.

Debbie 🙂