topic Re: Account balance in Contracts & Billing

Account balance

toby_lea1815 — Wed, 15 Mar 2023 08:01:45 GMT

I recently received a bill via a letter and was informed that if it wasn't paid, it would be passed to a debt collection agency.

I wrote a cheque and sent it off and it was redeemed by EE. It was confirmed on my bank statement that it had been paid.

However, I have received another letter stating exactly the same thing.

So can anyone tell me why this has happened?

Thanks

Re: Account balance

Kirigaya_Kazuto — Wed, 15 Mar 2023 08:16:58 GMT

If you login to My EE account does the bill show as paid?

Contact Customer Services on 150 as soon as you can and have a chat with them

Re: Account balance

James_B — Wed, 15 Mar 2023 09:52:43 GMT

Hi @toby_lea1815,

Welcome to the EE Community. 🙂

That's great advice from @Kirigaya_Kazuto. Our Customer Care Team will be happy to make sure the balance has been cleared on your account.

James

Re: Account balance

lobojulie-ann — Sat, 31 Aug 2024 12:16:04 GMT

Dear James, I can't remember my password. Also I would like to know my account and bill balance please. Thank you. Yours sincerely Julie-Ann ******. Landline **********

[Mod Edit: Removed personal information from public post]

Re: Account balance

Christopher_G — Sat, 31 Aug 2024 12:17:50 GMT

Hi @lobojulie-ann

Is it your EE Online account that you can't remember the password for?

If you follow the 'forgotten password' link, you should be able to reset it so that you can access your account again.

Chris