topic Still being charged for a paired watch in Contracts & Billing

Still being charged for a paired watch

Lauraw92 — Fri, 30 Aug 2024 09:35:31 GMT

Hi all. I had a paired watch contact which came to an end about 2 months ago. I called EE once my contract ended to cancel this device to ensure it did not renew as I don't use the watch anymore. It appears I'm still being charged for the WiFi plan or some sort of add on to the watch. If I contact EE I'm just told the contract has ended. Can anyone help as I'm going round in circles. Thanks

Re: Still being charged for a paired watch

Ali_A — Fri, 30 Aug 2024 13:45:40 GMT

Thanks for joining us on Community @Lauraw92

A WIFI plan would be something different from a paired watch plan. What does it show exactly on your bill for the charge?

You may have a separate product active on your line/account.

If you have other products that you're not using and would like to cancel, you may need to contact Customer Care team about the item specifically.

Ali