topic Re: Double Netflix in Contracts & Billing

Double Netflix

Herbhead — Thu, 29 Aug 2024 05:19:53 GMT

Have just moved over from BT on the 28th August for both TV and Broadband. Before the end of the day I received the first bill from EE - understandable if you are billed in advance of a period.

However under my bill for TV this is showing Netflix Premium twice, yes I signed up for it but not twice. Any views (is this a first bill 'glitch' that will be fixed / refunded on the second bill?)

Re: Double Netflix

Michael_D — Thu, 29 Aug 2024 11:48:09 GMT

Hi @Herbhead.

Thanks for coming to the community.

There are sometimes occasions when you have a part month charge if a product is added during the bill month, but with the dates the charge was added being two days apart I think it would be best to get in touch with our billing guides so they can access your account and check it over.

Michael

Re: Double Netflix

Herbhead — Fri, 30 Aug 2024 10:15:18 GMT

Yes it was wrong and you have credited me the incorrect £11. Thanks for the guidance.

Re: Double Netflix

Leanne_T — Fri, 30 Aug 2024 11:53:10 GMT

Thanks for coming back to us and letting us know @Herbhead

Glad to hear this is now sorted for you.

Leanne 🙂