topic Setup direct debit, 1st time, different mobile numbers on bill? in Contracts & Billing

Setup direct debit, 1st time, different mobile numbers on bill?

bbones — Thu, 29 Aug 2024 10:37:21 GMT

Setup direct debit, 1st time, different unrecognised mobile numbers on bill?

Re: Setup direct debit, 1st time, different mobile numbers on bill?

Michael_D — Thu, 29 Aug 2024 13:59:11 GMT

Welcome to the community.

Is this your first bill with EE? Are you porting numbers over from another network? If you are, the temporary numbers you are given are usually shown on the first bill before they are replaced by your existing numbers are moved over.

Michael

Re: Setup direct debit, 1st time, different mobile numbers on bill?

bbones — Fri, 30 Aug 2024 01:53:54 GMT

Thank you, I have now sorted it, you are correct. But I did not find that
explained! But now it is all OK.
I found EE customer service a bit manic!

Bob

Re: Setup direct debit, 1st time, different mobile numbers on bill?

Leanne_T — Fri, 30 Aug 2024 09:41:09 GMT

Thanks for coming back and letting us know this is now sorted for you @bbones

Leanne 🙂